Terms of Use

1. Operator

Hair Atelier AI (“Service”) is operated by:

Nostro box j.d.o.o.
Jurja Ves III odv. 5, 10000 Zagreb, Croatia
OIB: 58661874766
Contact: hair_support@smc.com.hr

2. Acceptance and eligibility

By accessing or using the Service, you agree to these Terms and the Privacy Policy. User accounts are intended for persons aged 18 or older and for authorized professional or business users. Accounts may be created or assigned by an administrator and are not transferable unless we expressly approve otherwise.

3. What the Service does

Hair Atelier AI allows an authorized user to upload or capture a photograph, select a hairstyle and/or hair color, and request an AI-generated visual preview. The Service may also automatically estimate visible current hair length for compatibility guidance.

AI generation is probabilistic. Results can vary between requests, can contain visual inaccuracies and may alter details beyond the intended hairstyle. You should use the result as a consultation aid, not as a precise simulation or professional guarantee.

4. Hair color and manufacturer references

On-screen color swatches and AI-generated colors are approximate digital previews. They are not manufacturer-certified digital swatches and do not guarantee the outcome of a real chemical color treatment. Actual results depend on starting hair color, hair condition, lighting, formulation, developer, technique and other salon factors.

Product names, shade codes and trademarks belonging to third parties remain the property of their respective owners. Their appearance in the Service is for identification and consultation/reference purposes and does not imply endorsement unless expressly stated.

5. Your photographs and permissions

You retain any rights you hold in photographs you upload. You grant us and our service providers a limited right to process the photograph only as necessary to provide, secure and support the Service.

You must not upload a photograph unless you have the legal right to do so.

• If the photograph depicts you, you must be entitled to submit it for the requested processing.
• If it depicts another adult, you must have that person's permission or another valid legal basis.
• If it depicts a minor, you must be the parent/legal guardian or have the required authorization and lawful basis.
• Professional/salon users are responsible for providing any required privacy notice to their clients and obtaining an appropriate legal basis before uploading client photographs.

6. Prohibited use

You may not use the Service:

• for unlawful, fraudulent, deceptive, abusive or infringing purposes;
• to upload images you are not authorized to process;
• to harass, exploit or misrepresent another person;
• to interfere with, probe, reverse engineer, overload or bypass the Service's security or credit controls, except where mandatory law expressly permits otherwise;
• to resell account access or credits without our written authorization.

7. Plans and credits

The current Service uses generation credits.

• Free Trial: a one-time credit allowance. It does not renew when a new month begins. Once consumed, the trial is finished unless we manually grant additional credits or assign another plan.
• Basic, Pro and Salon: while the relevant plan remains assigned to the account, the generation-credit allowance renews by calendar month according to the plan configuration.
• One-time extra credits: bonus credits assigned to an individual user for the current calendar month. They do not renew and unused bonus credits expire when that month ends.
• One generation: a completed AI generation normally consumes one credit.

Where the Service detects a technical failure before a completed AI result is produced, the reserved credit is designed to be restored automatically. A completed result still consumes a credit even if you dislike the aesthetic result or choose to generate again.

Credit values may be changed by the administrator. Credits are account-based, non-transferable and have no cash value unless expressly stated in separate commercial terms.

References in the interface to a “monthly renewal” concern the credit allowance. They do not, by themselves, mean that a payment or paid subscription will automatically renew. Any pricing, billing, cancellation or subscription terms are governed by the separate commercial terms presented or agreed when a paid service is purchased.

8. Availability and generation interruptions

The Service depends on internet connectivity and third-party infrastructure and AI services. We do not guarantee uninterrupted or error-free availability.

In the current version, the application should remain open and the device screen active while an AI generation is running. Switching applications, suspending the browser or locking the device may interrupt delivery of the generated result.

9. Generated results and permitted use

You may download and use a generated result for lawful personal or professional consultation purposes, subject to applicable law, rights in the source photograph and applicable third-party terms.

We do not warrant that an AI output is unique, free of errors, suitable for a specific commercial purpose, or that similar output will not be generated for another user.

10. Intellectual property in the Service

The Hair Atelier AI software, interface, branding, design, text and other Service materials, excluding user-provided content and third-party materials, are owned by or licensed to Nostro box j.d.o.o. You receive only a limited, revocable, non-exclusive right to use the Service in accordance with these Terms.

11. Third-party services

The Service relies on third-party providers for AI processing, authentication, database, hosting and email delivery. Their availability and technical behavior can affect the Service. Relevant third-party terms and privacy obligations may also apply to those providers' processing.

12. Account suspension and termination

We may disable or terminate an account where reasonably necessary for security, suspected misuse, violation of these Terms, legal compliance, non-payment under separately agreed commercial terms, or discontinuation of the Service. Where appropriate and legally required, we will provide notice.

13. Disclaimer

Hair Atelier AI is a visual consultation tool. It is not professional medical advice, dermatological advice, chemical-treatment safety advice or a substitute for a qualified hair professional's assessment of hair/scalp condition.

To the maximum extent permitted by applicable law, the Service is provided without a guarantee that AI output will be accurate, aesthetically satisfactory, technically uninterrupted or identical to a real-world salon result.

14. Liability

To the maximum extent permitted by applicable law, Nostro box j.d.o.o. is not liable for indirect or consequential losses arising solely from reliance on an AI preview, loss of an interrupted generation, or the acts/omissions of independent third-party service providers.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, nor does it reduce mandatory rights available to consumers under applicable EU or Croatian law.

15. Privacy

Our processing of personal data is described in the Privacy Policy.

16. Changes to the Service or Terms

We may update the Service and these Terms to reflect technical, commercial, security or legal changes. If a change materially affects your rights and applicable law requires notice or renewed acceptance, we will provide it in an appropriate manner.

17. Governing law and disputes

These Terms are governed by the laws of the Republic of Croatia, subject to mandatory EU law and mandatory consumer protections that apply to you. Any mandatory consumer jurisdiction rights remain unaffected.

Before starting formal proceedings, you are encouraged to contact us at hair_support@smc.com.hr so that we can try to resolve the issue.

18. Contact

Nostro box j.d.o.o.
Jurja Ves III odv. 5, 10000 Zagreb, Croatia
OIB: 58661874766
hair_support@smc.com.hr

These Terms describe the current Hair Atelier AI product configuration. Pricing and payment terms should be added or updated when automated billing is introduced.